For the past 24 years, I have been volunteering with groups that produce computing standards. We did good things, albeit slowly. But that’s the nature of these groups – it’s hard to get good help; it’s even harder to get good free help! Being a fan of productivity, I usually tried to impose some structure and process on the group in the hopes that it would get things done more predictably. Sometimes it worked, sometimes it didn’t. There’s a saying in the computer industry – “Managing programmers is like herding cats”. It’s more or less accurate.
My epiphany about this sort of work came in 1990, when I was charged with “project managing” a collection of these volunteer groups in a formal way. Now, in retrospect, that was just insane. These are creative, passionate people who were trying to do their best to develop “standards” for the computer industry. Most of them are doing it in their free time. Many with no support from their employers at all! How can you “manage” a group of people that not only doesn’t report to you, they don’t even get compensated or reviewed based upon their performance?
My answer? You cannot. The creative process isn’t one that can be managed. It doesn’t work on a schedule. You can’t say “today you three people will write a symphony” and expect a result that is anything other than noise. I expect this is true across the board when working with creative people. It takes as long as it takes. We will sell no wine before its time. Just because a saying is trite doesn’t mean it isn’t true!
So, getting back to my epiphany, I realized that my job as a manager wasn’t to try to ‘herd the cats’ so much as to manage the expectations of the people who were waiting for the output (I will spare you extending the metaphor to what cats might output). Sure, we had schedules; but those schedules were guidelines, not deadlines. It is important that in work, and in life, we make room for the creative process. So I would continually update MY managers with progress reports, and in each report change the targets. Sometimes they got earlier, usually they got later. I stopped pressuring the creative people to create on a schedule. As a result, we delivered better, more mature, well thought out products.
So that’s my message for today. Whether we are talking about your real job, or your real life, or something you do in your free time that is neither work nor life, don’t forget that if a task requires creativity, it almost never gets done “on time”. The creative process is one that is impossible to predict. If your boss tells you to write a paper and have it done in an hour, push back a little. If you are the boss, don’t set unreasonable constraints on creative tasks. Even if you are doing something as simple as making a bird house with your child, don’t just set aside an hour. Do it until you are both happy you created something! And along the way, revel in the knowledge that you are doing it until you get it right, not just until time ran out.
How do you make time for the creative process? Let’s talk about it in the forums?